Frequently Asked Questions

  • Yes — we ship worldwide and regularly send orders to the USA, Canada, New Zealand, the United Kingdom, and across Europe. We've also shipped to countries including Japan, Germany, Chile, Mexico, Israel, and Italy, just to name a few.

    All orders are shipped via Australia Post with tracking provided once your parcel has been dispatched.

    While shipping timeframes can vary depending on your location and customs processing, most international orders arrive within 6–12 business days after dispatch.

    Typical delivery estimates:

    United States: 6–12 business days
    (Duties and tariffs are included in our shipping costs, so there are no surprise charges when your parcel arrives.)

    Canada: 6–12 business days

    New Zealand: 7–12 business days

    United Kingdom: 6–12 business days

    If you're purchasing for a special occasion or need your order by a particular date, please contact us before ordering and we'll be happy to recommend the best option.

  • You can find our measuring guide here.

    The most important thing is that your dog is standing naturally while being measured. Don't worry about getting measurements down to the exact millimetre — slight variations are completely normal and we allow for this when creating your garment.

    We review every set of measurements submitted and, after years of fitting large and giant breed dogs, we're pretty good at spotting anything that may need a second look. If something doesn't seem quite right, we'll contact you before production begins to ensure the best possible fit.

  • Yes.

    Many of our styles are available in our carefully developed standard Great Dane and Greyhound sizes, based on the thousands of measurements we've collected over the years.

    Size charts can be found within the product images on each listing. Please note that sizing may vary slightly between styles, so we recommend checking the size guide on each individual product page.

    If you're unsure which size is best, we're always happy to help.

  • Production times vary depending on the type of item you've ordered.

    Ready-Made

    These items are already made and ready to ship. Orders are typically dispatched within 2 business days.

    Many ready-made pieces are limited editions or one-off creations, so we recommend checking the size details carefully before ordering.

    Made-to-Order

    Made-to-order items are created in our standard Great Dane or Greyhound sizes.

    Please allow up to 10 business days for production before shipping, although we always aim to complete orders sooner whenever possible.

    Custom-Made

    Our custom-made range is individually crafted to your dog's unique measurements.

    Please allow up to 16 business days for production before shipping. Creating a truly personalised garment takes a little longer, but we think it's worth the wait.

  • Absolutely.

    Creating unique pieces is one of our favourite parts of what we do. If you've seen a colour, fabric, or style you love but can't find it on our website, please get in touch.

    We'll happily discuss available fabric options and work with you to create something special for your dog.

  • While mila+me was originally created with Great Danes in mind, many of our designs are suitable for other large and giant breeds as well.

    We also offer Greyhound sizing in selected styles and can create custom garments for a wide range of breeds and body shapes.

    If you're unsure whether one of our products will suit your dog, simply send us a message.

  • No problem.

    If your dog's measurements sit between two sizes, we recommend contacting us before placing your order. We'll help determine the best fit based on your dog's measurements, build, and the style you've chosen.

  • Ready-made items may be eligible for exchange or return in accordance with our returns policy.

    As custom-made items are created specifically to your dog's measurements, they are generally not eligible for return due to change of mind.

    If you have any concerns about sizing, please contact us before ordering so we can help ensure the best possible fit.

  • Yes.

    Gift vouchers are available and make the perfect gift for the dog lover in your life. They are delivered electronically and can be used across our entire collection.

  • We love hearing from fellow dog people.

    If you can't find the answer you're looking for, please contact us and we'll be happy to help.